• Nevada State Health Insurance Assistance Program (SHIP) & Senior Medicare Patrol

State Health Insurance Assistance Program & Senior Medicare Patrol

The Northern Nevada State Health Insurance Assistance Program (SHIP) provides free, unbiased Medicare information and counseling to Northern Nevadans. S.H.I.P. volunteers provide one-on-one assistance to Medicare beneficiaries and their advocates in person or by telephone. The program can assist with Medicare Drug Plan "Part D" information and enrollment, low income and additional support programs, Medicare questions, appeals, grievances and much more. Since 2007, SHIP has helped over 16,000 people in Northern Nevada between health fairs, presentations and one-on-one counseling sessions.

Click for general guidelines and list of frequently asked Medicare questions and their answers.

Senior Medicare Patrol (SMP)
Senior Medicare Patrol educates Northern Nevadans on how to protect their personal information, detect errors and fraud and report healthcare fraud in Medicare in order to protect these vital healthcare programs for the future.  We provide free unbiased Medicare fraud information. Our mission is to empower seniors and their family members to help fight the battle against Medicare fraud, waste, and abuse.  We do this by disseminating the information through media, outreach campaigns, and community events. If there is suspected fraud, waste or abuse we report it to the proper investigative entities such as Medicare contractors, State Attorneys General, and Centers for Medicare and Medicaid.
In 2012, SMP programs nationwide recovered 10 million dollars which were put back into the Medicare trust. SMP has served 5,132 seniors since partnering with Access to Healthcare Network in February 2012.
Volunteer with SHIP/SMP
It's fun and easy to become a SHIP/SMP volunteer. To get started, contact the SHIP/SMP Manager and Volunteer Coordinator Andrea Lalen-Kasten alalen@accesstohealthcare.org or call 775-284-8989 ext 239.

2015 SHIP Volunteer Schedule:

Reno Senior Center 1155 E. 9th Street
Reno, NV, 89509
SHIP office# 775-328-2673
Main office# 775-328-2575

SHIP counselors are available on a first come first serve basis – Mon – Friday 10:00am to 2:00pm. Spanish SHIP Volunteer available Thursday’s from 12:00 - 2:30pm

Neil Rd. Community Center 3925 Neil Rd.
Reno, NV, 89502

SHIP counselors are available the first Thursday of every month from 10:00am to 1:00pm

Sparks Senior Center

97 Richards Way
Sparks, NV, 89431

SHIP Counselors are available on a first come first serve basis – 1st & 3rd Tuesday of every month 10:00 - 1:00pm. Spanish SHIP Volunteer available from 10:00 - 1:00pm

Carson City Senior Center 911 Beverly Dr.
Carson City, Nevada, 89706

SHIP counselors are available by appointment only. Please contact the Carson City Senior center to book an appointment @ 775-883-2869