FAQs - Frequently Asked Questions

Future Members

Q: If I join the Medical Discount Program, do all of my family members in my household have to join too?

A: No, any uninsured person who meets the Medical Discount Program’s (MDP) eligibility requirements can join and we do not make the entire family join.

Q: Can I join the Medical Discount Program if I have health insurance? A: No, if you have health insurance you do not qualify for MDP.

Q: What does underinsured mean? A: Underinsured means that you have health insurance but it does not cover all healthcare services. For example, some people have health insurance that does not cover maternity care, these people are underinsured.

Q: Can I join the Medical Discount Program if I am underinsured? A: Yes, we can allow underinsured people to join MDP.  Please call us or email us so we can determine if you qualify.

Q: I'm pregnant, can the Medical Discount Program help me? A: Yes, as long as you meet the Medical Discount Program eligibility requirements. MDP does not exclude people who have a pre-existing conditions.

Q: I have cancer, can I join the Medical Discount Program? A: Yes, as long as you meet the Medical Discount Program eligibility requirements. MDP does not exclude people who have a pre-existing conditions.

Q: I have Medicare, can I join the Medical Discount Program? A: No, If you have Medicare Parts A and B you don’t need the Medical Discount Program– you are fully insured! If you only have Parts A or B, you may be able to join with a limited membership. Please call us or email us so we can deterime if you qualify.

Q: I don't want to apply for Medicaid or Nevada Check-Up, can I just enroll in the Medical Discount Program? A: MDP can allow you to join for 3 months as long as you meet eligibility requirements BUT we will require you to apply for Medicaid or Nevada Check-Up if you meet their income guidelines.

Q: I was denied Medicaid and/or Nevada Check-Up, can I join the Medical Discount Program? A: Yes, as long as you meet the Medical Discount Program eligibility requirements.

Q: Can I join the Medical Discount Program for only dental and vision services? A: Yes, Access to Healthcare has a Dental and Vision program that does not include medical discounts.

Q: If I have a pre-existing condition, can I still join the Medical Discount Program? A: Yes, as long as you meet the Medical Discount Program's eligibility requirements.

Q: Do I have to pay for all my services at the time of my appointment? A: Yes, all services MUST be paid for before leaving the healthcare office or facility.

Q: What if I cannot afford to pay at the time of the service? A: If you are unable to pay at the time of service, you will need to schedule your appointment for a time when you will be able to pay for it.

Q: What happens if I join the Medical Discount Program and see an MDP provider, but do not pay at the time of the service? A: You will be removed from the Medical Discount Program, you will be billed full charges and will not be able to rejoin the Medical Discount Program at any point in the future.

Q: How will I know how much my services cost? A: All the Medical Discount Program members are assigned a Personal Healthcare Coordinator at the time of enrollment. You will work with your Personal Healthcare Coordinator to find out about your healthcare costs.

Q: I would like to know who the Medical Discount Program providers are, where can I get a provider list? A: You can find the Medical Discount Program's most current provider list by clicking here.

Q: When do I pay my membership fee? A: Membership fees are due at the time of enrollment. Renewal notices will be sent out at the end of each month.

Q: Can I cancel my membership? A: Yes, you may cancel your Medical Discount Program membership at anytime. If you decide to re-enroll, you will be charged a $15 re-enrollment fee.

Q: Can I get a refund if I cancel my membership? A: No, the Medical Discount Program does not issue refunds.

Q: Can I have my membership fee withdrawn from my bank account? A: Yes, the Medical Discount Program does offer recurring payment options.

Q: Do I qualify for the Medical Discount Program? A: You qualify for the Medical Discount Program if you:

  • Are a Nevada Resident
  • Meet our income guidelines
  • Are uninsured or underinsured

Please contact us at 1-877-385-2345 if you are still not sure if you qualify.

Q: How do I make an appointment to apply for the Medical Discount Program? A: Call 877.385.2345 or complete the application on the website.

Q: How do I cancel or reschedule my appointment? A: You must call 877.385.2345 at least 24 hours in advance.

Q: What time do I need to arrive for my enrollment appointment? A: Please arrive 5 minutes ahead of your scheduled appointment time.

Q: What if I am late for my enrollment appointment? A: If you are more than 15 minutes late, you will have to reschedule.

Q: How do I enroll my unborn baby? A: Call your Personal Healthcare Coordinator once the baby is born.

Current members

Q: I have lab work to do, where do I go and how do I know how much to pay?
 A: In the Reno/Sparks area:

Renown – You can go to Renown Regional Medical Center at 1155 Mill Street. The outpatient laboratory is located inside the hospital at the bottom floor of the Second Street entrance. You can bring any lab form that your physician provides to you but remember to make it very clear you are a member of the Medical Discount Program so that you can receive our discounted rate. Our rate is $5 per actual test. Panels may have more than one test in them, so you may pay more than $5. You can refer to the lab sheet in your manual to find common costs or you can call Renown at 775-982-4100 and ask for the lab to get a price quote.

Saint Mary’s – You can go to Saint Mary’s Regional Medical Center 236 W. Sixth Street. The outpatient laboratory is located inside the hospital. Enter in the Arlington entrance, and the check in desk is right inside the door. You can bring any lab form that your physician provides to you but remember to make it very clear you are a member of the Medical Discount Program so that you can receive our discounted rate. Our rate is $5 per actual test. Panels may have more than one test in them so you may pay more than $5. You can refer to the lab sheet in your manual to find common cost or you can call Saint Mary’s at 775-770-3000 and ask for the lab to get a price quote.

Quest — For a list of Quest lab locations and pricing you can call 1-866-697-8378 or visit their website at www.questdiagnostics.com. You can bring any lab form that your physician provides to you but remember to make it very clear you are a member of the Medical Discount Program so that you can receive our discounted rate.

Q: My primary doctor told me I need to see a specialist. What do I need to do?
 A: Call your primary doctor’s office again and request that they fax the referral to us as at 284-1053

Q: How much will a colonoscopy cost?
 A: It depends on which doctor is doing the colonoscopy, and if they also order an endoscopy at the same time. It usually runs $300 - $500. If you are having a biopsy sample taken, then expect a pathology bill to come later.

Q: Why am I receiving this bill after I paid at that time of service?
 A: Although you did pay at the time of service for your treatment, it is still possible that you may receive a bill after the fact. Reasons for this range from the doctor running a test on you while in the office and only collecting payment for the actual visit, pathology services rendered after a surgery, or the needs of a surgery changing while the operation is under way. Please be advised that once Access to Healthcare Network is notified of these charges, you will have 10 business days to pay the bill.

Q: Why am I paying more than $5 per lab test?
 A: Most blood tests done through  Medical Discount Program are discounted. However, it is rare that a physician will order a single blood test. Typically, they will want a blood panel that has a series of tests examining a similar system, such as various thyroid tests or tests related to your metabolism. When these tests are bundled together, they are called blood panels and may range from two tests to many tests. You will be responsible to pay for each test, and you will need to know what to pay at the time you arrive at the lab for the blood draw. As a rule of thumb, a healthy individual getting routine lab work will generally have to pay $100-$140 for the most commonly requested labs.

Q: How can I add on a child or family member (a dependent)?
 A: Please contact your care coordinator for more information. You may only add people that are truly dependents and you will be required to pay the difference between your current membership and one that covers the number of people that will be enrolled.